Business calling via Microsoft Teams: how does it work?

You already use Microsoft Teams for chat and video calls. But did you know you can also make regular phone calls with it, using a fixed business number? More and more organisations are replacing their phone system with calling via Teams or a linked solution. In this article you read how that works and whether it suits you.

Calling from the app you already use

With business telephony via Teams you call and are called from the same app in which you already collaborate. On your laptop, phone or a desk phone, with your own business number. No separate phone system anymore, no separate system to manage.

What you can do with it

• Call with a fixed number, internally and externally.
• Transfer, queues and menus for your customer contact.
• Reachable anywhere, at home or on the road, on any device.
• One environment for calling, chatting and meeting.

Teams or a linked phone system?

Teams telephony is ideal if you want everything in one environment. If you need more, such as extensive call routing or integrations, a modern phone system like 3CX is a strong choice, which you can link to Teams. We look at what suits your way of working.

Part of your modern workplace

Business telephony belongs to a complete Microsoft 365 workplace. Schedule a no-obligation consultation and we will show how calling via Teams works for you.