IT support for businesses
One dedicated helpdesk for all your employees. Call, email or log a ticket, and we fix it: remotely or at your office.
What you get with IT support from IT-gemak
Your employees have one number for all their IT questions. On the other end is a team that knows your environment.
One point of contact
Your employees call, email or log a ticket in the portal. Always the same team.
Remote help
Through a secure session we look at your colleague's screen straight away. Often it is fixed in minutes.
On site when needed
Hardware, cabling or a printer that refuses to work? Then we come by.
Joiners and leavers handled
New colleague: account, laptop and access ready. Leaving: everything neatly revoked.
Agreements in an SLA
With an SLA you know what to expect. You get it free with Modern Work.
Hourly or fixed monthly
Your choice: hourly support, or unlimited support for a fixed amount per user.
Sorted in three steps
We get to know you
In a no-obligation consultation we map out your situation and needs. Honest advice — even if that means “keep it as it is”.
We sort it out
We set everything up and guide the switch step by step. Our goal: you simply keep working.
You work, we manage
Updates, security and backups run in the background. A question or issue? One call to your dedicated team.
IT support for your business means your employees can go somewhere with every IT question: a laptop that slows down, a password that does not work, a printer that refuses or Teams that will not start. At IT-gemak that is one dedicated helpdesk, available on working days from 08:30 to 17:00. We help remotely where possible and come by where needed. You pay per hour, or buy off support for a fixed amount per user per month.
What does IT support cover?
- Laptop and PC problems, such as slowness, crashing applications or stuck updates.
- Questions about Microsoft 365: mail, Teams, OneDrive and SharePoint.
- Sign-in and passwords. Most colleagues can reset a forgotten password themselves; we help with the rest.
- Printers, screens and other peripherals.
- New colleagues starting and people leaving. Read more about IT access for joiners and leavers.
- Network and wifi issues at the office.
Behind the support sits the management of your systems: updates, monitoring, security and backups. Read more on outsourcing systems management. It works best when both are with the same team.
How our helpdesk works
Your employees call +31 30 73 70 836, email us, log a ticket in our service desk portal or start a secure remote session. Every question goes to your dedicated team, which also manages your environment. If we cannot fix something remotely, we plan a visit. In the background we monitor your devices 24/7 with NinjaOne RMM.
What does IT support cost?
Per hour. € 107 with an SLA, € 134 without, excluding VAT. You get the SLA free with a Microsoft 365 Modern Work workplace, from € 39 per employee per month. On-site visits up to 5 km are free of travel costs, up to 50 km cost € 65.
Fixed per month. With the All-in workplace management add-on your employees call or email as often as needed, from € 25 per user per month on top of Modern Work.
To be honest: buying off support does not pay off for everyone. If your team rarely calls, hourly support is cheaper. We work that out with you first. All prices are on our pricing page. Read more in hourly rate or fixed IT contract and what is an SLA.
Why IT-gemak?
One team for support and management, Microsoft Partner with Microsoft-certified specialists, and more than 420 organisations went before you. Want to hand over everything? Look at all-in IT management or outsourcing workplace management. Or schedule a free consultation and we will work out what suits you best.
Proud of our happy partners
"A great company with highly skilled staff who are always there for you. We've been working with IT-gemak for years and couldn't be happier. Keep up the great work!"
"True professionals! We've been loyal customers for years and we're happy to stay that way. Highly recommended. Thanks for the great service!"
"A company that thinks along with you but also isn't afraid to be critical. They gave us sound advice during our merger. That's why I insisted that IT-gemak remain our IT partner."
Good to know
What is IT support for businesses?
A dedicated helpdesk where your employees can go with questions and issues about their laptop, Microsoft 365, printers or the network. At IT-gemak it is one team that also manages your environment.
What does IT support cost?
Per hour you pay € 107 with an SLA or € 134 without, excluding VAT. Unlimited support costs from € 25 per user per month on top of your Modern Work workplace. See our pricing.
When is the helpdesk available?
On working days from 08:30 to 17:00, by phone, email or through the service desk portal. We also monitor your devices 24/7.
Do you also come on site?
Yes. We solve most things remotely because that is fastest. For hardware, cabling or an installation we come to you. Within 5 km of our office in Breukelen there are no travel costs.
Does buying off IT support pay off?
Not always. If your team rarely calls, hourly support is cheaper. If your team regularly needs help or has no IT colleague, it almost always pays off. We calculate it for you in advance.
What is the difference between IT support and systems management?
IT support helps your employees with their questions and issues. Systems management keeps your systems updated, secured and monitored in the background. With us, the same team does both.
Related services
All-in IT management: your complete IT handled by one dedicated team
Workplaces, security, backup, network and support for your colleagues. We take it over completely, so you and your team can simply keep working.
Read more →IT advice
Independent advice on your ICT strategy, security and investments. Honest, even if that means “doing nothing”.
Read more →NinjaRMM monitoring & management
Proactive monitoring and remote management of all your devices, problems resolved before you even notice them.
Read more →Related articles
Intune: every laptop and phone centrally managed
What is Microsoft Intune and why is central device management important? In this article you read what Intune does, what it delivers and how it fits into a modern, secure workplace.
Read more →Onboarding and offboarding: how to handle IT access securely
A new employee working right away, a departing one shut off immediately. How to handle onboarding and offboarding securely in Microsoft 365, with no loose ends.
Read more →Modern User or Modern Frontline User: which workplace for which employee?
Which Microsoft 365 workplace suits which employee? We compare the Modern User and the Modern Frontline User, so you make the right choice per employee.
Read more →Ready for the next step?
Book a no-obligation consultation. We’ll look at your situation and needs together. Honest advice, no strings attached.
You’ll reach someone from the team right away